Refund policy

Returns & Refund Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must meet the following conditions:

  • Sealed product: Must be unopened, untampered, and in the same factory-sealed condition in which it was received. Any sign of resealing or tampering voids eligibility.

  • Single cards: Must be returned in the same condition they were sold (e.g., Near Mint, Lightly Played). We verify all card conditions upon return. Cards must be shipped in protective sleeves/top loaders to avoid damage.

  • All items must be in their original packaging and include proof of purchase.

To initiate a return, contact us at support@pokestopshop.co.uk. Items returned without prior approval will not be accepted.

The buyer is responsible for return shipping and ensuring the item is securely packaged. We strongly recommend using a tracked shipping method.

Items damaged in transit during return shipping will not be refunded and will be returned to the sender.

You can always contact us with any questions at support@pokestopshop.co.uk.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if:

  • An item arrives damaged,

  • You receive the wrong item, or

  • There is a defect we missed.

We will evaluate the issue and make it right.

Non-returnable Items

The following items cannot be returned:

  • Opened or tampered sealed product (e.g., booster boxes, ETBs, packs),

  • Single cards that have been altered, played, or damaged after delivery,

  • Sale or clearance items,

  • Gift cards,

  • Custom orders.

If you're unsure whether your item is eligible, please contact us before starting a return.

Exchanges

If you'd like a different item, return the original per the return policy, and place a new order once the return is approved.

Refunds

We’ll notify you once your return is received and inspected. If approved, your refund will be issued to your original payment method within 10 business days.

Please note: It may take additional time for your bank or credit card company to process and post the refund.

If more than 15 business days have passed since your refund was approved, contact us at support@pokestopshop.co.uk.